Frequently Asked Questions

Everything you need to know about getting your gear from our garage to yours.

How long does shipping typically take?

Most orders are processed within 1-2 business days. Standard shipping within the continental U.S. generally takes 3-7 business days depending on your location.

What is your return policy?

We offer a 30-day return window for items in new, unused condition with original packaging. Please note that certain ultralight gear and hygiene-related items may be final sale.

Do you ship internationally?

Yes, we ship to many countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and package weight.

How can I track my order?

Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are the products covered by a warranty?

Many of the independent brands we carry offer their own manufacturer warranties. If you experience a defect, contact us and we will help facilitate a resolution with the maker.